How We Evaluate Providers

What we look for

When reviewing a provider we consider the following signals. These reflect good service design and patient safety — they are not clinical recommendations.

• Consultation model — Is there an individual clinical assessment before treatment? Who conducts it?
• Follow-up cadence — How often are follow-up appointments offered? Are they included in the price?
• Support included — Does the service include dietitian, coaching, or lifestyle support alongside any clinical intervention?
• Pricing transparency (service fees) — Are total service fees clearly published before sign-up? Are there hidden costs?
• Cancellation & refund clarity — Is the cancellation process straightforward? Are refund terms documented?
• Governance signals — For example, pharmacy registration (GPhC) where applicable, CQC registration, or equivalent regulatory oversight.
• Ability to contact a clinician — Can patients reach a qualified clinician between scheduled appointments if needed?
• Safeguarding — Does the provider have safeguarding policies in place, including processes for declining unsuitable patients?

What we don’t do

• We do not rank providers or use “best” language.
• We do not make clinical recommendations.
• We do not publish price tables for prescription medicines — our focus is on service fees and transparency.
• We do not provide personal medical advice.

Commercial relationships

Some providers listed in our directory may pay a referral fee when a user clicks through and signs up for their service. Any sponsored or paid placement is clearly labelled on the page.

These commercial relationships never influence our evaluation findings. Editorial decisions — including what we write, how we assess a service, and whether we include a provider at all — are made independently. See our Editorial Policy for full details.

Sources

Regulatory references and supporting documentation will be listed here as the directory launches. Relevant sources include NICE guidelines, CQC registration data, and GPhC standards.